Returns Policy – In line with our Terms & Conditions which can be found here
1. SUPPLIER’S OBLIGATIONS
The Supplier warrants that the Goods will:
be of satisfactory quality;
be fit for a particular purpose where the Consumer indicates or where it is obvious that they are required for a particular purpose;
match the description, sample or model;
be installed correctly, where installation has been agreed as part of the contract;
conform to the contract to supply content where the Goods are an item that includes digital content.
The Supplier shall perform the Services with reasonable skill and care and to a reasonable standard in accordance with recognised standards and codes of practice.
In addition to the Customer’s statutory rights, the Supplier guarantees that the Goods and Services will be free from defects in materials and/or workmanship for a period of 12 months from the date that the Goods and Services were supplied.
The Supplier provides the following guarantee(s) in relation to the Services carried out: 12 months on all physical parts. See 8.3 of our Terms & Conditions Page
Clause 8.3 of our Terms & Conditions Page does not apply:
if a fault arises due to any subsequent mechanical, chemical, electrolytic or other damage not due to a defect in the Goods and Services after risk has passed to the Customer;
if a fault arises due to willful damage, abnormal working conditions, failure to follow instructions, misuse, alteration or unauthorised repair, improper maintenance or negligence on the part of the Customer or a third party.
If the Services are found to be defective in accordance with these Terms and Conditions then the Supplier shall either re-perform or refund any monies paid for the defective Services when notified by the Customer of the defect within a reasonable time.
If the Customer has not paid for the Goods and Services in full by the date the defect in the Goods and Services is notified to the Supplier then the Supplier has no obligation to remedy the defect in terms of this Clause 8.
2. REMEDY FOR BREACH (GOODS)
Where the Goods are faulty or do not comply with any of the contract, the Customer is entitled to reject them within 30 days. This right does not apply in cases where the only breach relates to the incorrect installation of Goods, if applicable.
If the Customer asks for repair or replacement of the Goods during this initial 30-day period, the period is paused so that the Customer has the remainder of the 30-day period, or seven days (whichever is longer) to check whether the repair or replacement has been successful and to decide whether to reject the Goods.
Where the Customer rejects the Goods he is entitled to a full refund and is released from all outstanding obligations under the contract
A refund will be given without undue delay, and in any event within 14 days of the Supplier agreeing that the Customer is entitled to a refund.
The Supplier is responsible for the reasonable cost of returning the goods except where the Customer is returning them to the place where he took possession of them.
3. REPAIR OR REPLACEMENT (GOODS)
Where there is a breach of contract, but the Customer has lost or chooses not to exercise his right to reject the Goods, he will be entitled in the first instance to claim a repair or replacement.
Where a repair or replacement is claimed, the Supplier must do this at no cost to the Customer, within a reasonable time and without causing significant inconvenience.
The Customer cannot choose one of these remedies above the other if the chosen remedy is either impossible or disproportionate as compared to the other remedy. Once the Customer has chosen a remedy, he must give the Supplier a reasonable time to provide that remedy.
The remedies fail if, after just one attempt at repair or replacement, the Goods still do not meet the necessary requirements. The Customer does not have to give the Supplier multiple opportunities to repair or replace, although he can do so if he wishes. The remedies also fail if they are not provided within a reasonable time and without causing significant inconvenience to the Customer.
In either case where repair or replacement fail, the Customer is entitled to further repairs or replacements or he can claim a price reduction or the right to reject. The same rule applies if both repair and replacement are impossible or disproportionate from the outset.
4. PRICE REDUCTION AND FINAL RIGHT TO REJECT (GOODS)
If repair or replacement is not available or is unsuccessful, or is not provided within a reasonable time and without significant inconvenience to the Customer, then the Customer can claim a price reduction or reject the Goods.
Where repair or replacement fail, are not available, or were not provided within a reasonable time and without causing significant inconvenience to the Customer, the Customer can choose whether to keep the Goods or return them. If he keeps the Goods, then his claim will be for a reduction in price; if he returns them, he is rejecting them.
A price reduction must be an appropriate amount, which will depend on all the circumstances of the claim. It can be any amount up to the whole price.
If the Customer rejects the Goods, then he is entitled to a refund. This refund may be reduced to take account of any use the Customer has had from the Goods. However, no deduction can be made for the Customer having the Goods simply because the Supplier has delayed in collecting them. Any refund issued may have the cost of shipping, or collection deducted.
5. BURDEN OF PROOF (GOODS)
If the Customer chooses repair, replacement, price reduction or the final right to reject, and if the defect is discovered within six months of delivery, it is assumed that the fault was there at the time of delivery unless the Supplier can prove otherwise or unless this assumption is inconsistent with the circumstances (for example, obvious signs of misuse).
If more than six months have passed, the Customer has to prove the defect was there at the time of delivery. He must also prove the defect was there at the time of delivery if he exercises the short-term right to reject the Goods. Some defects do not become apparent until some time after delivery, and in these cases it is enough to prove that there was an underlying or hidden defect at that time.
The Customer cannot claim for defects that are brought to his attention before the sale, or if the Customer examines the Goods before purchase and any defects should have been obvious.
The Customer cannot claim for damage he causes or if he simply changes his mind about wanting the Goods.
Neither can the Customer claim if he chose the product himself for a purpose that is neither obvious nor made known to the Supplier and he then finds that the item is simply unsuitable for that purpose.
The Customer has no rights to claim for faults that appear as a result of fair wear and tear.
6. CANCELLATION
The Customer may cancel an Order by notifying the Supplier in writing at the address above within 30 days of placing an Order and any deposit paid will be refunded in full.
If the Customer fails to cancel the order within the time specified in Clause 9.2 any deposit paid may not be returnable.